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FAQ

FAQ

Service Questions

Q
Are you factory?
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Yes, we are factory.

Q
Do you have any certification?
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Yes. Our goods had passed loading test and we had got the TUV/CE certificates. You can see the related certificates in our catalogue. Sure, if you need we can send a copy certificates for your reference.

Q
Do you support sample order?
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Of course, we can provide samples for customers to check the quality. In our next order, we will return sample fee to you.

Q
How long the deliver time?
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General it is about 5-15 days.

Q
How can I visit your company? Do you have a warranty time for your products?
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Our company is located in Panyu, Guangzhou, where near Baiyun Airport and Guangzhou South Railway Station, with convenient transportation. Warmly welcome you to visit us!  Yes, 1 year warranty, we'll free to send you the same products if our products is non-artificial damage in its warranty time in our next order.

Q
What is your trade terms?
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Our trade terms is EXW, FOB and CIF.

Products Questions

Q
Do your truss is safe and solid?
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Yes, our truss can resist wind 100kM/H, Absolutely safe and reliable.

Get To Know More About WTC
Service Questions

We are not only manufacturer of high quality stage truss, also we have professional R&D team and engineers for create solutions for your needs.

Products Questions

Provides standard trusses in various specifications and required length, structure design, touring truss, stage equipments and accessories, etc.

Get in touch with us through our contact form 24/7.0ur Customer


Support and Account Management teams provide the best service in the industry, We're here to provide you with more information, answers to your questions and create solutions for your needs.


Address:
No.109 Haiyong Road, Shiqi Town, PanYu Guangzhou, Guangdong Province, 511450, P.R.China
Lastest News & Blog about WTC
10
Mar
2026
WTC LED background frame, one-stop solution for sound, light and electricity WTC LED background frame, one-stop solution for sound, light and electricity
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10
Mar
2026
Choose the right aluminum material, and the truss will have Choose the right aluminum material, and the truss will have
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28
Feb
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Round Stage | Smooth Edges, Spotlight Shines Round Stage | Smooth Edges, Spotlight Shines
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11
Feb
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WTC Supports Universal Studios Japan with Advanced Truss Systems WTC Supports Universal Studios Japan with Advanced Truss Systems
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02
Feb
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WTC Supports the WTC Supports the "Hello, Classmate" Campus Youth Song Festival
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E-mail:
sales1@worldtruss.com.cn
Phone:
+86-2039973797
Add:
No.109 Haiyong Road, Shiqi Town, PanYu Guangzhou, Guangdong Province, 511450, P.R.China
Add:
No.109 Haiyong Road, Shiqi Town, PanYu Guangzhou, Guangdong Province, 511450, P.R.China
Email:
sales1@worldtruss.com.cn
Phone
+86-2039973797